At Hdofindy, we value customer satisfaction and aim to provide a fair, simple, and transparent return process. Please review the following policy to understand your rights and how returns and refunds are handled.
1. Return Eligibility
You may request a return under the following conditions:
- You contact us within 30 days of delivery.
- Items must be unused, in original condition, and include all original packaging.
- Items damaged due to misuse or neglect are not eligible for return.
2. Return Policy
- Returns are accepted for eligible items requested within 30 days of delivery.
- Exchanges may be available depending on product availability.
- If an exchange item is unavailable, a refund will be issued instead.
3. How to Start a Return
To begin a return or exchange, please follow these steps:
Step 1 – Contact Us
Email support@hdofindy.store with:
- Your order number
- Reason for return
- Clear photos (required only for damaged, defective, or incorrect items)
Step 2 – Receive Instructions
Our support team will respond with detailed return instructions.
Step 3 – Prepare Your Package
- Pack the item securely to prevent damage during shipping.
- Use original packaging if available.
Step 4 – Ship the Item
- Ship the return using a trackable service (USPS, UPS, or FedEx).
- Customers are responsible for return shipping costs unless the return is due to a defective product, shipping damage, or a fulfillment error.
4. Refund Timeline
Once your returned item is received and inspected:
- Refunds will be issued to your original payment method within 4–7 business days.
- Your bank or payment provider may require additional processing time.
- You will receive an email confirmation once the refund is completed.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us immediately at support@hdofindy.store.
- Include your order number and photos of the issue.
- We will send a replacement or provide a full refund at no extra cost to you.
6. Exchanges
- Exchanges are offered only for the same product or another item of equal value, depending on availability.
- If an exchange cannot be fulfilled, we will issue a refund instead.
7. Items Not Eligible for Return
The following items cannot be returned:
- Items requested for return after 30 days from delivery
- Products that have been opened, used, damaged, or altered
- Items marked as final sale or clearance (if clearly indicated at purchase)
8. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: support@hdofindy.store
Phone: (+1) 859-456-6859
Address: 401 W Main St, Lexington, KY, 40507, United States
Working Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)
This Return & Refund Policy ensures a smooth and transparent experience for all Hdofindy customers.